Client Workstation Settings

eSign and eSignPlus are compatible with all Windows browsers. Limited compatibility is available for Safari.

All Windows browsers require additional settings.

Note: eSign recommends using Trusted Sites settings.

1

Right-click Start > Run.

Enter inetcpl.cpl.

Click OK.

2

The Internet Properties window appears.

Internet Properties, General Tab

Click General.

Click Tabs

3

The Tabbed Browsing Settings window appears.

Tabbed Browsing Settings

Select A new tab in the current window.

Click OK.

4

On the Internet Properties window,

Internet Properties, Security Tab, Trusted sites

Click Security.

Click Trusted sites.

Enable Protected Mode.

Click Sites.

5

The Trusted Sites Window appears.

Internet Properties, Trusted Sites window

Clear Require server verification (https:) for all sites in this zone.

Enter the eSign Server URL.

Click Add.

The server portion of the URL now displays in the Websites text box.

Click Close.

6

On the Internet Properties window,

Internet Properties, Security Tab, Trusted sites

Click Custom level.

7

 The Security Settings window appears.

ActiveX controls and plug-ins

Binary and Script behaviors

Enable

Download signed ActiveX controls

Enable

Download unsigned Active X controls

Enable

Initialize and script ActiveX controls not marked as safe for scripting

Enable

Run ActiveX controls and plug-ins

Enable

Script ActiveX controls marked safe for scripting

Enable

Downloads

File Download

Enable

Miscellaneous

Submit non-encrypted form data

Enable

Use Pop-up Blocker

Disable

Scripting

Active scripting

Enable

Scripting of Java applets

Enable

8

Scroll to User Authentication > Logon.

Trusted Sites Security Settings

Logon: Contact support for assistance with this step.

Note: This setting is based on the eSign Security Credentials selected during eSign Server installation.

Non-Active Directory Environment

Select Anonymous logon.

Active Directory Environment

Automatic logon only in Intranet Zone: Allows connection through a User Credentials popup. Used when the client and server are on different domains.

Automatic logon with current user name and password: Only works if the client and server are on the same domain.

Prompt for user name and password: Requires user name and password before opening site.

Click OK.

9

A pop-up Warning appears.

Click Yes.

Pop-up Warning

The Warning and Security Settings windows close.

10

Click the Advanced tab.

Verify the following configurations:

Browsing
Enable Reuse windows for launching shortcuts (when tabbed browsing is off). [IE11 – Not Available]

HTTP settings
If you are using a proxy server, enable Use HTTP 1.1 through proxy connections.

Security
If eSign Server Components were installed and HTTPS was selected in TotaleAtlas SSL Settings, clear Do not save encrypted pages to disk.
Enable Empty Temporary Internet Files folder when browser is closed.

Click Apply.

11

On the Internet Properties window,

Internet Options Privacy tab

Click Privacy.

Clear Turn on Pop-up Blocker.

Click Advanced.

Click OK.

12

On the Advanced Privacy Settings window,

Advanced Privacy Settings

(Not Shown) Check Override Automatic cookie handling. This setting is not available in Windows 10/IE 11.

  • First-party cookies: Accept.

  • Third-party cookies: Accept.

Check Always allow session cookies.

Click OK.

On the Internet Properties window (not shown), if active, click Apply.

On the Internet Properties window (not shown), click OK to close the Internet Properties window.

13

 Restart all browsers for the changes to take effect.

1

Right-click Start > Run.

Enter inetcpl.cpl.

Click OK.

2

The Internet Properties window appears.

Internet Properties, General Tab

Click General.

Click Tabs.

3

The Tabbed Browsing Settings window appears.

Tabbed Browsing Settings

Select A new tab in the current window.

Click OK.

4

On the Internet Properties window,

Internet Properties, Security Tab, Local intranet

Click Security.

Click Local Inrtranet.

Clear Enable Protected Mode.

Click Sites.

5

The Local intranet page appears.

Internet Properties, Local intranet

Ensure the detection and inclusion settings are correct for your installation.

Click Advanced.

6

A second Local intranet page appears.

Internet Properties, Local Intranet with website settings

Clear Require server verification (https:Closed Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted.) for all sites in this zone.

Enter the eSign Server URL.

Click Add.

The server portion of the URL now displays in the Websites text box.

Click Close to close the second Local intranet page.

Click OK to close the initial Local intranet page. (Not shown in this step.)

7

On the Internet Properties window,

Internet Properties, Security tab, Click Custom Level

Click Custom level.

8

The Security Settings window appears.

ActiveX controls and plug-ins

Binary and Script behaviors

Enable

Download signed ActiveX controls

Enable

Download unsigned Active X controls

Enable

Initialize and script ActiveX controls not marked as safe for scripting

Enable

Run ActiveX controls and plug-ins

Enable

Script ActiveX controls marked safe for scripting

Enable

Downloads

File Download

Enable

Miscellaneous

Submit non-encrypted form data

Enable

Use Pop-up Blocker

Disable

Scripting

Active scripting

Enable

Scripting of Java applets

Enable

9

Scroll to User Authentication > Logon.

Non-Active Directory Environment

Select Anonymous logon.

Active Directory Environment

Automatic logon only in Intranet Zone: Allows connection through a User Credentials popup. Used when the client and server are on different domains.

Automatic logon with current user name and password: Only works if the client and server are on the same domain.

  1. Contact support for assistance with this step.

  2. Click OK.

10

A Warning pop-up window appears.

Pop-up Warning

Click Yes.

The Warning and Security Settings windows close.

11

Click the Advanced tab.

Verify the following configurations:

Browsing
Enable Reuse windows for launching shortcuts (when tabbed browsing is off). [IE11 – Not Available]

HTTP settings
If you are using a proxy server, enable Use HTTP 1.1 through proxy connections.

Security
If eSign Server Components were installed and HTTPS was selected in TotaleAtlas SSL Settings, clear Do not save encrypted pages to disk.
Enable Empty Temporary Internet Files folder when browser is closed.

Click Apply.

12

On the Internet Properties window,

Internet Options Privacy tab

Click Privacy.

Clear Turn on Pop-up Blocker.

Click Advanced.

Click OK.

13

On the Advanced Privacy Settings window, 

Advanced Privacy Settings

(Not Shown in Illustration) Check Override Automatic cookie handling. This setting is not available in Windows 10 / IE 11.
First-party cookies: Accept.
Third-party cookies: Accept.

Enable Always allow session cookies.
Click OK.
If active, click Apply.
On the Internet Properties window (not shown), click OK to close the Internet Properties window.

14

Restart all browsers for the changes to take effect.

Refer to the Topaz Systems SigPlus website for details about installing the latest SigPlus software and drivers: https://www.topazsystems.com/sigplus_extlite.html.

A Touch-Enabled Monitor is any device used as a primary or extended-view device that accepts finger or pen inputs or gestures. In eSign these devices can be used to display and sign documents.

These devices may require additional settings depending on the browser interface used with your installation. Not all browsers require additional settings.

Normally, no additional settings are required for using touch-enabled monitors to display or sign documents.

In Chrome browse to chrome://flags.

Search for Touch-Events API.

Change the setting to Enabled or Automatic.

Close and restart Chrome.

In Edge browse to about:flags.

Go to Standards Preview > Enable touch events.

Change the setting to Always on or Only on when a touchscreen is detected.

Close and restart Edge.

In Firefox browse to about:config.

Search for Type.

From the list select the setting dom.w3c_touch_events.legacy_apis.enabled.

Toggle to True.

Close and restart Firefox.